Van Max Plan

You can use the assistance for towing to your registered address or to a nearby service station. It doesn’t matter where the breakdown/traffic accident occurred on the territory of Serbia, with the Kombi Maxi plan and unlimited towing distance, you can be worry-free about returning to your address. If you get more answers, you can choose another option that involves towing to a nearby service station.

On-site repair involves the Atlas24h repairman going out to the field to repair minor defects such as tire replacement, battery refill, fuel refill and similar defects… We will solve everything that can be solved on the spot, if it is not possible, you still have the option of towing to your registered address or service. The costs of spare parts, fuel, etc. are borne by the user.

If it is not possible to fix the tire problem on your van on the spot, we will tow you to a nearby vulcanizer, where Atlas covers the cost of repairing damaged tires up to 100 euros or buying new tires up to 2000 euros. You can read here the details about the Tire plan

During towing, transportation of two passengers who are in the vehicle at the time of breakdown to the desired destination (user address or service) is also provided . Passengers are transported in the vehicles of our partners. During the assistance, the operator of the Atlas24h SOS center checks with the user the exact number of passengers, and based on that information, we provide a suitable partner and a tow vehicle. If there are pets in the vehicle, their transportation is also provided and is carried out in the transporter in the same area as the passengers from the vehicle. If this is not possible, pets are transported in the user’s vehicle.

In situations such as a major breakdown/waiting for spare parts or if the user of the service has had a traffic accident and is unable to drive the vehicle, the van will be parked and secured by our partner for up to 3 days.

If the user loses the vehicle key or has a problem of a similar nature and the spare key is located at the registered address, the user has the right to have the keys delivered to the place where the vehicle is located. The driver of the tow truck, who is a partner or associate of Atlas, is obliged to follow the security procedure for checking ownership of the vehicle for which there are no keys. The user of the service must be maximally cooperative and enable verification of ownership.

If there is a need, i.e. the user’s request for the organization of other services, such as the organization of transportation of sensitive cargo or other passengers, Atlas24h will meet the user and help. The user bears the costs of the service that should be paid to the third party that performs the service itself.