Frequently asked questions
FREQUENT QUESTIONS
Is Atlas24h insurance?
Atlas24h is not insurance in the classical sense . But don’t worry, many people confuse the terms. Our company is closely specialized in the 24-hour roadside assistance service, which has been our primary activity for more than 15 years. Vehicle insurance is handled by other companies, and it is mandatory when registering a vehicle in Serbia, but there is no 24-hour roadside assistance , which is very important in case of any breakdown in your vehicle.
Why should I take the roadside assistance plan when it is not required by law?
Unlike the countries of Western Europe where roadside assistance is legally regulated, it is not yet mandatory in Serbia. But Law on Road Traffic Safety clearly emphasizes that towing is only possible until the first exit from the highway or motorway, which ties the hands of drivers in trouble.
In case you skip the first exclusion, the police officers can write you a fine on the spot in the amount of 5,000 to 25,000 dinars. There are also details on what type of failure the rope or rigid link is for, what the distance between the vehicles must be, etc.
So, only the roadside assistance plan can offer you a solution where you won’t have to worry about what to do when your vehicle breaks down. The solution is one call from you.
When a breakdown occurs, why not just call any towing service?
It sounds simple, but in practice it is not so. If you do not have the Atlas24h roadside assistance plan, you will encounter a number of problems. From what number to call, who and what kind of vehicle will come, whether you will wait an hour or two or more… And the most important thing, how much they will charge you for the service.
Towing prices are up to 10 times more expensive if you don’t have a plan. There is an additional charge at night.
The more you are in trouble and the bigger the problem, the tow trucks can increase the price on the spot. That’s why you’re never sure. We assume that you have money with you.
Various scams on Serbian highways related towild tow service.
Why allow yourself stress, nervousness and large financial expenses when there is a simple solution with an annual roadside assistance plan.
If I have an Atlas24h roadside assistance plan and I have a breakdown, what is the procedure?
You only need to call our SOS phone number, dictate your information, location and type of failure and everything else is up to us. We have over 400 partners in Serbia who meet the highest standards of service, equipment and professionalism.
Our partner, who is closest to you at that moment, goes to the field, which ensures the fastest possible service.
On average, we arrive at the scene in 30 minutes. In larger cities, it is usually faster than average.
If you decide toNational planwe tow your vehicle and transport all passengers from the vehicle to your address at no additional cost, so you don’t need a wallet. Fast, simple and efficient!
How can I be sure that this will really be the case?
Unfortunately, in order to see for yourself in all of this, you have to have assistance , i.e. if your vehicle breaks down, which we don’t want. Our biggest recommendation is our long-term satisfied users and associates.
Since 2008, Atlas24h has been providing fleets of large companies such as Knjaz Miloš, Hyundai, Apatinska Pivara, DDOR, Nelta, Delta Holding and many others.
Our company was declared market leader by the popular show Sat Revija Plus, and articles related to our company often appear in their magazines, such as YoungTimer.
You can view a detailed list of references at the link “Our references”. Our clients are the most important to us and we will not allow to tarnish the name of a company that has existed for more than 15 years, cooperates with large companies and already has over 300,000 users.
OTHER QUESTIONS
What does unlimited towing distance mean on the territory of Serbia?
If your vehicle breaks down on the territory of Serbia, you have the right to return the vehicle to your registered address. It is irrelevant whether you are 100 or 500 km from the address. distance is not measured, so you have complete peace of mind and safety in your vehicle.
Is the plan attached to the vehicle and does the vehicle have to be registered in my name?
The advantage of Atlas24h plans is that we attach them to the vehicle. You do not have to be the owner of the vehicle to order the plan. If, for example, a member of your family is in the vehicle, he will also be able to call us for assistance. In this way, Atla24h plans save money because you take one roadside assistance plan and all family members who drive that car can use it.
Which countries are covered by international plans? Only EU countries or others?
Atlas24h plans that include assistance on the territory of Europe (Euro+ and International+) cover absolutely all countries in Europe, including all of Turkey. The only note is that plans for abroad do not cover the Asian part of Russia.
What does repair assistance for vehicles up to 100e at Bosch Car Service mean?
If your vehicle breaks down more than 100 km from your address, you can ask us to repair the vehicle, where Atlas24h bears the costs up to 100e. In case the repair is more expensive, the user pays the difference.
For example , you set off from Belgrade to Zlatibor, but your car unexpectedly stops near Užice. You have the right to choose whether you want us to tow you back to Belgrade to the registered address or pay for the repair of your vehicle at the nearest Bosch Car Service and, after that, continue your journey to your final destination.
Do I have to go to Serbia in case of failure if I have a Euro+ plan?
Another great advantage of the Euro+ plan is that with the option to continue your journey, you can continue your journey in the direction you intended because we refund the amount of the bus ticket. Therefore, you do not have to interrupt your business or tourist trip. There is also the Rent a Car option for up to 4 days, which is also covered by Atlas24h.
Do I have to go to a service abroad if I have a Euro+ plan?
No! A big advantageEuro+of the plan is the unconditional return of the vehicle to Serbia, which makes this plan stand out on the market. There is also the option of repairing the vehicle abroad in a limit of up to 500 euros, depending on the type of breakdown.
Who comes to pick me up abroad and how long do I have to wait?
After you call the Atlas24h SOS phone number, our foreign partner who is closest to you at that moment comes first, so the waiting time is minimal. In the case of the need to return a vehicle from abroad to Serbia, we can also organize our own vehicle coming from Serbia.
What to do abroad if my car breaks down at night or on the weekend, when services are closed, and I have a family and children in the car?
And we have a solution for that! As part of the Euro+ plan, you have the right to hotel accommodation for up to 4 nights for all passengers in the vehicle. So you don’t have to worry about your family until the vehicle is repaired.
What happens to the plan if I sell the vehicle?
You can transfer the plan to another vehicle once during the duration of the contract. Switching is free of charge and it is important that you inform us as soon as there is a change of vehicle.
I’m off to Greece and I’m going to an island, what happens in the case of a breakdown? (The previous company did not want to come to my call).
With Atlas24h, you don’t have to worry about that, because our international plans also cover the islands.
Is the plan tied to vehicle registration?
No. Atlas24h plans last 365 days from the day of activation, regardless of the date of vehicle registration.
Is the plan price monthly or yearly?
The price of the plan refers to the annual level. All our plans last for one year. The entire amount is paid once.
What happens to the passengers when the car breaks down?
Transportation of passengers who are in the vehicle at the time of breakdown is provided to the location where the vehicle is also towed, in accordance with the plan you have.
What are the working hours when I can call for towing?
Nonstop. Our SOS telephone is available 24 hours a day / 7 days a week / 365 days a year. We also work during national and religious holidays and at any time of the day or night.
If someone else is driving my car, is he entitled to assistance?
Yes. As we mentioned, the advantage of Atlas24h plans is that we attach them to the vehicle. Whether you were driving yourself or a family member is in the vehicle, they can call our SOS phone number.
What is the time period of going to the field from the moment of the call?
Thanks to the large network of partners we have, the time it takes to get to the scene of a vehicle breakdown in Serbia is 30 minutes on average, while it is often faster in larger cities.
Do I have to have the card/contract with me?
The user is not obliged to have our card/contract with him or in the vehicle in order to be able to use the assistance. But, when calling our SOS number, we will find you faster in the user database if you have one. This shortens the time of going out to the field to your satisfaction and ours.
Can I get a plan for Serbia if I have a foreign board?
Yes. plans for the territory of Serbia (National) but not for abroad (Euro+ and International+) can be taken on vehicles with foreign license plates.
Are plans valid for Taxi vehicles?
Taxi vehicles can take plans both for the territory of Serbia and abroad.
Where and how can I order/pay for the roadside assistance plan?
There are several plan download and payment options. Via online order and payment to the account or card payment, courier service, by coming to our office or through an Atlas24h agent in the field. You choose the option that suits you best.
Can Atlas plans be taken for vans and trucks?
Do I pay for the tow and get a refund?
All payments are made by Atlas24h directly to towing partners or hotels so that the user does not pay with his own money. The most important thing is that, when you have a problem on the road, you call our SOS number first. You don’t need a wallet.